BB came in to my office holding the Federal Express bill that I had a charge taken off from because the package was picked up but never actually delivered.
BB - What does THIS mean? (pointing to the note I attached detailing the person's name I spoke with, date, time and reason for removing the charge)
Me - Octavia. That's the woman's name I spoke with.
BB - Well that's confusing. Who does she work for.
Me - Federal Express, of course.
BB - You didn't write down that you called Federal Express to resolve this.
Me - Who else would I call to resolve a Federal Express billing issue? UPS?
BB - You HAVE to write down, "Called Federal Express" or it is not clear to me who you called. *stomps out of my office*